FAQ's
What is a wax melt?
Wax melts are scented pieces of wax which don’t have a candle wick, that fill your home with beautiful fragrance when warmed using a wax melt burner.
How do I use a wax melt?
You can use our wax melts in either a tealight or electric burner, although we do recommend tealight burners as they get hotter than electric ones, meaning a stronger scent throw. Always check your wax melt burner is sufficient for the quantity of wax you want to use, to avoid any spills as wax can cause damage to your home. To use a tealight wax melt burner, simply pop your wax melt into the top of a burner, add a tealight underneath and when lit, it will fill your room with fragrance. Please also read our safety information before you use a wax melt.
How long does a wax melt last?
You should use a 4 hour unscented tealight with your wax melt burner and you will find that your wax melt will last for 2 to 3 burns, meaning you will get up to 12 hours burn time from a single wax melt. There is no limit to the number of times you can burn a wax melt, you can continue to use a wax melt until the scent has disappeared.
Why is my wax smoking?
What you’re seeing is more likely to be vapour than smoke. This vapour is the oils in the wax burning and the fragrance releasing into the air. If your tealight candle is smoking, extinguish it immediately and remove from the burner once cooled.
What are your wax melts made from?
Our wax melts are made from Eco Soya wax and concentrated highly scented fragrance oils. We also use wax friendly dye and glitter in our melts.
Our Wax is:
- Natural
- Vegan Friendly
- Cruelty Free
- Non-Toxic
- Biodegradable
- Made in the UK
Our Fragrance Oils are:
- Vegan Friendly
- Cruelty Free
- Paraben Free
How do I change the wax melts in my burner?
Put a tealight candle into your burner and light it. After 30 to 60 seconds, the wax melt will begin to warm and will loosen from the burner. Simply slide the wax melt out whilst it is mostly still solid and dispose of it. You can then wipe the burner out ready for a new wax melt. We recommend using either a cotton wool pad or a piece of kitchen roll to wipe the wax residue from your burner. NEVER put any wax down your sink/into your drains as this can cause blockages.
What safety information do I need to know?
Always use a wax melt burner on a level heat resistant surface, away from flammable objects and other sources of heat & draughts. Surface damage can occur if a wax melt burner is used without a protective plate or tray.
Keep away from children & pets
NEVER leave a lit candle unattended
A wax melt burner becomes very hot during use - do not touch or move a burner whilst alight or whilst molten wax remains.
If the tealight flame becomes enlarged, makes contact with the burner or begins to smoke, extinguish the candle immediately.
Discontinue use of a wax melt burner if you notice any cracks on the burner. Check your wax melt burner regularly for cracks or any other damage.
Are you CLP compliant?
We are fully CLP (Classification, Labelling & Packaging) compliant. All of our wax melt and home fragrance products have the CLP information clearly labelled on the packaging.
Are you insured?
Yes, we are fully insured.
How much do you charge for shipping?
Items are sent via the Royal Mail Tracked 48 Service.
We will provide the Royal Mail with your email address & mobile phone number so that they can contact you directly with delivery updates for your parcel.
Orders up to £34.99 in value - £3.50
Orders £35.00 and over - FREE
Free collection from LS25 is also available.
We currently only ship to UK Mainland.
Shipping costs are calculated at the checkout.
How soon will I receive my order?
We aim to dispatch your order within 5 working days of receiving it, however, it is likely that your order will be dispatched sooner than this. If you have a bespoke order, then we will advise you of the dispatch times when you order.
Your order will be sent to you using the Royal Mail Tracked 48 service. We are unable to control the service provided by the Royal Mail once your parcel is in their possession but it is expected it will arrive with you within 48 hours.
Happy House Wax does not have any control over the parcels once they leave us. If your parcel has not arrived within 5 working days of receiving the dispatch notification, please get in touch so we can investigate this for you.
Can I collect my order?
Absolutely. You can collect your order from Happy House Wax in Leeds, LS25. Select this option at the checkout under the delivery section and we will then email you to arrange collection when your order is ready. Your order will usually be ready in 2 to 4 working days, but if it's ready sooner, we'll be in touch.
How do I contact Happy House Wax?
We’d love to hear from you. You can contact us in the following ways:
- Fill out the form in our Contact Us page
- Email us at hello@happyhousewax.co.uk
- Send a message on Instagram -@happyhousewax
- Send a message on Facebook - Happy House Wax
How should I store my wax melts?
Ideally you should keep your unused wax melts in the packaging it is supplied in, keeping the lid closed to keep them fresh. You could also store your wax melts in an airtight container, although we wouldn’t recommend storing different scented wax melts together in this way as the scents could contaminate each other, impacting the quality of your melts. Keep your wax melts out of direct sunlight and ideally in a cool/dark place.
Can I use your products if I have pets?
Yes, you can use our products if you have pets, but please keep them out of reach of the pet to avoid any accidents or injuries. If you do notice your pet has a reaction to our products, discontinue use immediately.
Can I dispose of wax down the drain?
No. Please don’t ever pour wax into your sinks/drains/toilets as the wax will harden when cooled and can cause blockages.
If you have a question that hasn’t been answered here, please get in touch with us, in one of the following ways:
- Fill out the form in our Contact Us page
- Email us - hello@happyhousewax.co.uk
- Send us a message on Instagram- @happyhousewax
- Send us a message on Facebook - Happy House Wax